Privacy Policy

Effective Date: October 29, 2025

Nexa App (“we”, “our”, “us”), developed and operated by Techtrep, respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile or web applications (“Services”).

1. Information We Collect

  • Contact Information: Name, phone number, and email address - used for account registration, verification, and communication.
  • Identifiers: Device ID or installation ID - used to secure and improve your experience.
  • Transaction Data: Payment history, transaction IDs, and purchase details - used for receipts and service records.
  • User Content: Feedback or support messages you send us.
  • Usage Data: App interactions, crash logs, and analytics events.

2. How We Use Your Information

  • To provide and improve app functionality
  • To process payments and verify transactions
  • To offer customer support and respond to inquiries
  • To send important updates (security alerts, service notifications)
  • To personalize your experience
  • For internal analytics and product development

3. Data Sharing and Disclosure

We do not sell your data. We may share limited information with trusted third parties for:

  • Payment processing (e.g., Paystack, Flutterwave)
  • Analytics (e.g., Firebase, Google Analytics)
  • Push notifications and crash reporting services
  • Financial service providers (e.g., Paystack, Flutterwave) to securely process payments and transactions

4. Data Retention and Security

Your information is protected using industry-standard security measures including HTTPS encryption, secure APIs, and restricted internal access.

5. Financial Services Transparency

Nexa App facilitates payments for services such as airtime, data subscriptions, and bill payments. We do not operate as a bank or financial institution. All payment transactions are securely processed by licensed third-party payment providers.

6. Your Rights

You may request to access, update, or delete your data by contacting us at privacy@nexa.com.ng.

7. Children’s Privacy

Nexa App is not intended for children under 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will appear here and take effect immediately upon publication.

9. Contact Us

Techtrep
Email: privacy@nexa.com.ng
Address: Lagos, Nigeria